Services

Active Consulting

Hands-on Solutions for Individuals with Complex Needs

In Benchmark’s Active Consulting program, we emphasize the active part of our approach. During our short-term engagements, we support individuals with complex needs and the providers who serve them by offering hands-on solutions and training.

Oftentimes, individuals with a dual diagnosis of intellectual or developmental disabilities and mental or behavioral health needs are unable to access the care they need. Individuals in this situation can end up in crisis, without a provider equipped to support them. That’s where we come in. We’re boots on the ground, working side-by-side with individuals in homes, communities, and sometimes even emergency rooms or jail settings. We don’t say, “Be better at handling crises.” We step into the moment with our partners, addressing the crisis together and building tools to prevent or quickly de-escalate the next one.

Outcomes data for Active Consulting in Arkansas. Data includes all 77 members referred in 2024 with paid claims through August 2025. 20% reduction in emergency department visits. 30% reduction in behavioral health admissions. 38% reduction in hospital days. 21% reduction in 30-day readmissions.

We understand that the systems in place to serve complex populations often lack key supports, which frequently leads to individuals being bounced from one place to another. With each loss of placement comes trauma, and often things escalate, requiring police involvement, emergency room visits, psychiatric inpatient admissions, etc. These interventions are costly for states and payors, and usually only deliver temporary relief for the individual.

Benchmark understands this firsthand. Since 1960, we have served the same populations that our Active Consulting partners in Arkansas, California, and Nevada support. Our multidisciplinary teams, comprising Board Certified Behavior Analysts, Licensed Mental Health Clinicians, Therapists, Paraprofessionals, and Registered Nurses, bring the expertise necessary to create meaningful and sustainable change. Each team is customized to meet the unique needs of the individual and the state, provider, or caregiver.

Ultimately, we believe that the most critical aspect of Active Consulting is its emphasis on the individual. We take the time to get to know each person, including their challenges, strengths, preferences, and goals. We conduct a comprehensive array of assessments, ranging from functional behavior assessments to mental health intake assessments, crisis safety assessments, and person-centered needs assessments, to determine what supports are needed for success. Then we help bring those recommendations to life and ensure the staff/family/caregivers feel supported and that the individual is on a path to success – whatever success looks like for them. Our goal is to help each individual reach their full potential.

Find the support you need. 

Benchmark provides Active Consulting services in Arkansas, California, and Nevada. Contact our Development team to learn how we can bring customized solutions to your state.