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Careers & Benefits

State Director- DE

Company: Benchmark Human Services
Location: Dover, DE
Category: Group Homes
Wage: n/a
Sign-On Bonus: n/a


Company: Benchmark Human Services
Location: Delaware
Category: Administration


Benchmark Human Services (Benchmark) is a national provider of human services including programs for the developmental disability and behavioral health fields along with related consulting services.  Due to continued growth and a recent internal promotion, Benchmark is seeking candidates for a Director to provide leadership to the Delaware operations (group homes).  The Director will be responsible for ensuring quality, staffing, financial and capacity goals are met.  In addition, the Director may have the opportunity to assist with implementing expansion plans in other markets.   The selected candidate will have a track record of managing quality, data driven decision making and expanding services.


  • Competitive base salary
  • Incentive Bonus
  • Health and dental insurance
  • 401k plan with company match
  • Tuition reimbursement
  • Paid Time Off and Sick Time Pay
  • Flexible Spending Accounts (FSA)
  • Life Insurance
  • Advancement opportunities
  • Profit Sharing
  • Employee Discount Program

Essential Functions and Responsibilities:

  • Monitor overall fiscal performance of designated programs by utilizing financial reports trend analysis reports and regular communication with direct reports and accounting department to maximize profitability and cost-containment.
  • Develop consistent program standards across supported living and day services sites.
  • Develop and monitor budgets for various programs within assigned areas.
  • Develop profitable business within established guidelines.
  • Travel throughout assigned regions and meet with internal and external stakeholders.
  • Evaluate the effectiveness of departmental programs and make revisions when necessary.
  • Be involved with continued development and monitoring of all agency training.
  • Solicit regular customer feedback and respond when necessary.
  • Monitor incentive plans for designated areas.
  • Keep up-to-date with and assure compliance with all federal, state and agency standards.
  • Hire, train and monitor staff in accordance with agency policy.
  • Assist in identifying and growing new areas of business that pertain to mission.
  • Participate in internal programmatic audits to insure the quality, accuracy and existence of all necessary documentation required to successfully pass all surveys and audits.
  • Have pro-active interaction with state regulators and agency staff for facilitating positive implementation of changes made to existing systems, programs and/or services.
  • Demonstrate leadership skills by taking a proactive approach to communication, problem solving and taking the lead/initiative on projects.
  • Promote on-going positive relationships with all current and potential referral sources and all other agency providers.
  • Be an active participate in various internal committees and work groups.


  • Knowledge of waiver and day services regulations, standards and organization policies and procedures.
  • Knowledge of health care privacy and confidentiality rules.
  • Knowledge of person-centered care and support for individuals with intellectual/developmental disabilities.
  • Must possess & demonstrate critical thinking skills.
  • Skillful in use of computers & general office equipment.
  • Skillful in working with people from diverse educational and cultural backgrounds.
  • Skillful in interpersonal communication needed to advocate for clients, communicate with family members, healthcare professionals, support coordinators and others.
  • Skilled in managing, supporting, and directing staff to attain stated goals.
  • Ability to manage multiple priorities.
  • Ability to manage program budget.
  • Ability to manage multiple direct reports with varying educational and experience levels.
  • Ability to make decisions based on data and organizational goals.
  • Ability to be forward thinking and entrepreneurial.


  • Bachelor’s degree in related field preferred
  • Five (5) years of management experience
  • Ten (10) years of experience in the field of human services
  • Valid driver’s license


Benchmark Human Services is an EOE/AAP Employer. Veterans, women, and individuals with disabilities are encouraged to apply.

Interested candidates can apply online at


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