How Others Measure Our Standards
Having standards requires measurements. While Benchmark Human Services constantly measures and re-measures to ensure our work meets our high standards, we also ask objective third parties to “grade” us and participate in federal and state audits and surveys in all areas where we operate. These include client-specific, program, and financial surveys/audits.
We further complement these activities with annual internal audits conducted by the Benchmark Compliance Department and an outside audit firm.
CARF: Highest rating accreditation
CARF (Commission Accreditation for Rehabilitation Facilities) recently awarded Benchmark their three-year accreditation rating for Community Services and Employment Services, the highest level of accreditation offered by the organization, covering the following programs and locations:
- Day Services: Ohio, New Mexico, and Indiana (including Camp Red Cedar)
- Supported Living: Indiana, Missouri, and New Mexico
- Infant & Toddler: Indiana
- Employment – Job Development: Indiana
- Employment Supports: Indiana and New Mexico
- Crisis Services: Georgia
Some states require CARF accreditation; other states forego annual certification processes for agencies receiving CARF certification. CARF International accreditation demonstrates a program’s quality, transparency, and commitment to the satisfaction of the persons served. CARF International is an independent, nonprofit accreditor of health and human services. To learn more call: (888) 281-6531 or please visit www.carf.org.
Surveys Validate Group Home Standards
The Indiana Department of Health, which represents the U.S. Center for Medicaid/Medicare Services, surveys Benchmark Group Homes annually, at the least. All homes are in good standing, with some homes perfectly meeting all 488 requirements.
Surveys cover the following areas: governing body, client protections, facility staffing, active treatment services, client behavior and facility practices, healthcare services, physical environment and dietetic services.
Benchmark operates 46 Group Homes across Indiana, including homes designed for children and adults with extensive medical and behavioral needs; other homes address basic developmental needs.
Annual Surveys and Audits for Individuals on a Waiver
States, and even counties in some cases, require Benchmark to successfully complete annual audits and surveys concerning finances and programs for clients in Medicaid waiver programs. Benchmark is in good standing in all the states where we provide services.
Industrial Resources, Fort Wayne, and Post Masters: ISO 9001 Certified
Industrial Resources, located in Fort Wayne, Indiana, was recently re-certified as an ISO 9001:2008 organization, meaning the facility uses internationally proven and audited management systems and processes. More than 200 persons with disabilities work at the facility, fulfilling contracts with more than 25 area manufacturers, with a 70 percent return for customers.
Post Masters received its first ISO 9001: 2008 designation in 2009, and has been re-certified regularly. The certification means Post Masters has passed rigorous audits by documenting its processes and systems to meet or exceed ISO standards and is recognized internationally as a benchmark of quality.
For more information about the International Standards Organization (ISO), please visit www.iso.org.
Camp Red Cedar Accreditations
Camp Red Cedar’s programs are CARF (Commission on Accreditation of Rehabilitation Facilities) accredited. Camp Red cedar is also the only PATH, Intl. (Professional Association of Therapeutic Horsemanship International) Premier Accredited Center in Northeastern Indiana, and a member of the Certified Horsemanship Association and the Indiana Horse Council and the American Camp Association.