Careers & Benefits

Document Scanning Coordinator

Company: Tandem
Location: Indianapolis, IN
Category: Tandem
Wage: Up To $20.00
Sign-On Bonus: n/a


Tandem is a certified mail facility comprised of a diverse and dynamic workforce of individuals of all abilities, backgrounds, and lifestyles. If you are looking for an open environment in which you can grow as part of the mail service industry, we want to meet you!

General Responsibilities

The Scanning Coordinator will be responsible for managing the workflow in a high volume document conversion center. The Coordinator will ensure that all performance metrics are met for our Scanning Team by giving direct supervision, guidance, and instruction.  The ideal candidate will have exceptional communication skills, organizational skills, and the ability to work independently and problem solve. Experience in the Document Conversion industry is strongly preferred.

Essential Functions and Responsibilities

  • Oversight of mail opening and scanning functions.
  • Address the concerns and needs of scanning team.
  • Ensure employees are working on assigned duties.
  • Ensure all policies and procedures are being followed and contractual obligations are being met.
  • Perform quality review of scanned images to ensure accuracy and completeness of scanned electronic files.
  • Manage workflow effectively to ensure deadlines are met.
  • Monitor production of staff, including work quality and supply feedback to Management on the performance of team.
  • Ability to escalate issues out of the normal operation.
  • Delegation of tasks to scanning team.
  • Other duties as assigned.

Knowledge, Skills and Abilities

  • Excellent time management skills.
  • Attention to detail and quality.
  • Ability to solve problems independently.
  • Adaptable to changes.
  • Ability to motive staff.


  • High School Diploma/GED.
  • Previous lead/supervisory experience.
  • Previous experience managing department workflows.
  • Prior experience in the document scanning and conversion industry and/or mailroom operations.


  • Competitive salary
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401k Plan with company match
  • Profit-sharing
  • Company-paid life insurance
  • Tuition Reimbursement
  • Paid Time Off/Sick time
  • Access Perks discount program
  • Voluntary benefits including disability and short term disability

(In August 2022, the company names “Post Masters, Blue Octopus Printing, and DOMA Document Solutions,” providing print, mail, and digital solutions to customers were rebranded as Tandem Solutions, or Tandem for short. These three entities, housed under AWRC, Benchmark Human Services’ not-for-profit sister company, look forward to partnering with customers and new team members under this new identity moving forward. To be clear, nothing has changed except the brand name. The work remains the same, the management and ownership remain the same, and most importantly, the team and mission remain the same.)

Benchmark Human Services is an EOE/AAP Employer. Veterans, women, and individuals with disabilities are encouraged to apply.

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