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Program Manager-Columbus, Ohio

Location: Columbus, OH
Category: Supported Living

Benchmark Human Services, one of the Midwest’s leading providers of services to people with disabilities, is now hiring a Program Manager to oversee services provided to individuals with disabilities in Franklin County, Ohio. The Program Manager will ensure quality, health and safety, and client centered approaches. They will supervise, support and train staff as they assist individuals served, and ensure compliance with federal, state and local regulations while expanding opportunities for persons served to participate in community life as they choose. Bachelor’s degree preferred. Previous experience doing case management or program management highly desired. Minimum of 5 years of direct supervision of employees in Human Services required. Candidates for employment are required to pass a drug screen. Thorough background history will be completed.

This position will be Monday-Friday 8-4:30 with availability for on-call. Competitive pay and benefits, including medical and dental insurance, flexible spending, 401K, profit sharing, PTO and sick time, tuition reimbursement, incentive pay, and employee referral pay. Benchmark is an EEO and Affirmative Action Employer. Veterans, women, and individuals with disabilities encouraged to apply. Apply online at or email resume to:


Ensure quality, health and safety and client centered approaches for individuals in community living services. Supervise, support, and train staff as they assist individuals served. Ensure compliance with federal, state, and local regulations while expanding opportunities for persons served to participate in community life as they choose.


  1. Develop and implement the Individual Service Plan and assist in development of the Plan of Care for each person served.

  2. Influence and procure Plan of Care that addresses all client needs and articulates elements to appropriate staff.

  3. Responsible for assessment(s), planning, implementation, and review of person-centered support plans for people served.

  4. Coordinate the delivery of all services rendered by Benchmark and other providers.

  5. Assist people served in expanding their opportunities to participate in community life.

  6. Provide on-call direct support and emergency coverage.

  7. Participate in the hiring, training and supervision of Team Leaders, Supported Living Managers, and Direct Support Professionals.

  8. Schedule staff in accordance with the Plan of Care.

  9. Accurate and timely completion of ISPs, client financials, CQA walkthroughs, monthly and daily documentation (logs books, fire and tornado drills, client medical information, MARs, etc.)

  10. Be aware of and submit reportable incidents within required time frames.

  11. Manage and monitor client finances within required time frames (including checkbooks, RLAs, client financial profiles, etc.).

  12. Serve as liaison with external case managers, families, other agencies and internal programs.

  13. Work collaboratively with director, nurse, HR, accounting, IT, etc.

  14. Maintain employment required documentation (Current D.L. auto insurance, certification (ie. First Aid, CPR, Medication Administration, MANDT, etc.), and training (OSHA, Abuse & Neglect, etc.) as required to comply with federal, state, and program requirements and standards.