Leaders

William J. Swiss
Senior Corporate Advisor
Professional history:

Since Swiss joined Benchmark Human Services in 1985 as President/CEO, the organization has expanded its client base from several dozen to more than 10,000, with employee numbers growing from a few dozen to more than 3,400. Simultaneously, Benchmark’s services have expanded beyond Indiana to ten additional states. During Swiss’s tenure, Benchmark has led the deinstitutionalization movement and continues to be at the forefront of developing and implementing the best practices for serving individuals with extensive medical and behavioral needs. Swiss previously worked in rehabilitation and special education. On July 1, 2017, Swiss stepped into a new role, Senior Corporate Advisor

Education:

Swiss holds a Ph.D. in special education from Purdue University, and a master’s and bachelor’s degree from Ball State school of psychometry and history, respectively.

Off the clock:

Swiss enjoys spending time with his family, exercising, and woodworking.

Personal theme song:

These Are Days by 10,000 Maniacs

Rick Adams
Vice President
Professional history:

Rick Adams began working as a front-line supervisor of Waiver homes in Indianapolis for REM-Indiana in 1998. Adams then spent the next 18 years working for Dungarvin Indiana in various positions such as Program Director, Area Director, Senior Director, and State Director. During his time there, Adams was instrumental in opening services in Alabama and expanding services in the Evansville Indiana area. Adams spear-headed the development of Exceptional Support Needs group homes for Dungarvin in 2007. Adams also led the company through the acquisition of another provider in 2014. Adams is currently the Secretary of the INARF Board of Directors and is also a member of the Board of Directors for the Direct Support Professionals of Indiana (DSPIN).

Education:

Adams holds a bachelor’s degree in Psychology from Purdue University, West Lafayette, IN.

Off the clock:

Adams enjoys spending time with his family and friends, reading, golfing, football, and hockey.

Personal theme song:

Alive by Pearl Jam

Elaine Armstrong
Vice President
Professional history:

Armstrong began her career with Benchmark in 2005 as Vice President of Infant and Toddler Services. Under her leadership, these programs have expanded to include HomePointe HealthCare and System Point of Entry (SPOE). She oversees all Benchmark early intervention and in-home health services. Armstrong has a nursing background. Before joining Benchmark, she served as Director and Regional Manager for Deaconess Home Care and as a neonatal intensive care nurse.

Education:

Armstrong holds an associate’s degree in nursing from Lorain County Community College in Lorain, Ohio.

Off the clock:

Armstrong enjoys traveling, playing golf with her husband, and spending time with her family, which includes six grandchildren.

Personal theme song:

Don’t Stop Believing by Journey

Doug Beebe
Chief Executive Officer (CEO)
Professional history:

Doug Beebe became a Benchmark Vice President in 2013. In 2015, he was named President of Residential Services, overseeing all of the company’s residential programs, as well as employment services. On July 1, 2017, Beebe became CEO of Benchmark.

Prior to joining Benchmark, Beebe was Chief Executive Officer of Community Habilitation Hospital in Indianapolis. He has also served as Director of the Bureau of Aging and In-home Services for the State of Indiana; Program Director and Executive Director of Hook Rehabilitation Center-Community Hospital in East Indianapolis, and State Administrator for Res-Care, in Illinois and Indiana.

Education:

Beebe holds a bachelor’s degree in psychology from Wabash College, and a master’s degree in psychology, focusing on rehabilitation, from Purdue University – Indianapolis.

Off the clock:

Beebe enjoys cooking, running, exercising, listening to music, and spending time with family and friends.

Personal theme song:

You Only Get What You Give by the New Radicals

Nancy Bobay
Director of Compliance
Professional history:

As Director of Compliance, Bobay is responsible for overseeing the Benchmark Compliance Plan, internal audits, national accreditation processes, and state and federal policies and guidelines. Before joining Benchmark in 2004, Bobay spent 17 years working for the State of Indiana’s Bureau of Developmental Disabilities, where she served as district manager.

Education:

Bobay holds an associate’s degree in mental health technology and supervision from Purdue University, Fort Wayne, Indiana, and is certified in Conducting Serious Incident Investigations.

Off the clock:

Bobay likes to read and spend time with her family.

Personal theme song:

You’ve Got a Friend by James Taylor

 

Jeff Cross
President, Public Solutions
Professional history:

Cross joined Benchmark in 2010. Formerly, Cross served as president of the ResCare Division for Persons with Disabilities, regional vice president for Keystone Education and Youth. and senior vice president for The Columbus Organization. He is a frequent speaker at national conferences.

Education:

Cross received an MBA from Vanderbilt University and bachelor’s and master’s degrees in health science from Western Kentucky University.

Off the clock:

Cross is an accomplished long-distance runner and veteran of several Boston Marathons. He also enjoys indoor rowing and outdoor recreation.

Personal theme song:

I Won’t Back Down, Johnny Cash version

Mark Flegge
Chief Financial Officer
Professional history:

As Chief Financial Officer, Flegge oversees Benchmark’s accounting, information technology, and payroll departments. A 12-year veteran with Benchmark, Flegge has nearly 30 years of experience in accounting and finance, 25 of which have been in senior management roles. He serves on the Indiana Association for Rehabilitation Facilities (INARF) Finance and Audit Committees and is on the DDRS Advisory Council for the State of Indiana.

Education:

Flegge holds a bachelor’s degree in business administration from The Ohio State University, has studied at Grace Theological Seminary, and has completed executive education programs at Stanford University and the Kellogg School of Management. He is a Certified Public Accountant.

Off the clock:

Flegge enjoys reading and running.

Personal theme song:

And Can It Be by Charles Wesley

Courtney Heiser
Director of Communications
Professional history:

Courtney Heiser became Director of Communications for Benchmark in 2014. She joined the organization as Communications Manager in 2003. Heiser is responsible for marketing, media relations, employee communications, and developing and implementing marketing communication plans for new divisions.

Heiser started her marketing career in radio as promotions director and an on-air personality at a Fort Wayne, IN radio station. Before joining Benchmark, she spent two years with the Fort Wayne Philharmonic as marketing assistant and coordinator of the Unplugged concert series.

Education:

Heiser holds a bachelor’s degree in public relations from Taylor University, Fort Wayne, IN.

Off the clock:

Heiser serves on the board of directors of Arena Dinner Theatre. She enjoys art, music, and spending time with friends and family – especially her adorable son, Zaxxon.

Personal theme song:

Constructive Summer by The Hold Steady

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Jeff Harris
Vice President, Operations
Professional history:

Harris oversees Benchmark’s industrial business lines including Post Masters, a full-service print and mailing operation with multiple locations processing over 100 million pieces of mail annually; Blue Octopus Printing Company, a commercial print line of business; DOMA Document Solutions of Indiana, a document conversion company; and Highway Safety Specialists, a manufacturer and distributor of highway safety products throughout the country. In addition, Harris oversees AWRC Industries, work centers where individuals with disabilities produce light assembly products while receiving hands-on vocational training.  He also oversees facilities management and ground maintenance of all Benchmark commercial properties. Before joining Benchmark in 2007, Harris managed customer service and quality control teams at a Fortune 500 company.

Education:

Harris holds a bachelor’s degree in organizational leadership and supervision from Purdue University, West Lafayette, Indiana, and an MBA from IIT.

Off the clock:

Harris enjoys spending time with his family, relaxing at the lake, working on home improvement projects, and rooting on the Boilermakers during football and basketball seasons.

Personal theme song:

Roll with the Changes by REO Speedwagon

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Anne Titus
Vice President
Professional history:

Anne Titus joined Benchmark in 1992 as a Direct Support Professional, and since has held a variety of positions including Residential Manager, Director, and Regional Director. She was named Vice President in April 2016, and oversees group home programs in Indiana, and residential services in Montana.
Throughout her more than two decades with Benchmark, Titus has led major deinstitutionalization projects including moving 32 individuals with extensive medical needs from Holy Cross Living Center in South Bend into the community, and helping to move the last residents out of both Muskatatuck and Fort Wayne State Developmental Centers. She has also served as a consultant, working with at risk providers and institutions throughout the United States.

Education:

Titus studied Business Administration at Indiana Institute of Technology.

Off the clock:

Titus is married to Benchmark’s Fort Wayne Supported Living Director, Tom Titus. Together, they raise four children who keep them very busy with community activities and a wide variety of sporting events.

Personal theme song:

Fight Like a Girl by Kalie Shorr and Titanium by David Guetta (Anne couldn’t choose just one)

David Ross
Vice President
Professional history:

Ross joined Benchmark in 1992 as part of a transition grant to consult with local schools about post high school planning for special education students. After the grant ended, he was hired to oversee employment programs at Benchmark. Today, Ross serves as Vice President, overseeing corporate-wide Community Employment Services, Supported Living services in New Jersey, and Supported Living and Day Services in Central, Western, and Southern Ohio. He also helps develop and lead corporate management training.

Education:

Ross holds a bachelor’s degree in sociology from Huntington University, and a master’s in science of management from Indiana Wesleyan University.

Off the clock:

Ross enjoys spending time with his family, golfing, and fishing. He is an active leader in his church.

Personal theme song:

The Orphans of God by Mark Heard

Karen Shollenberger
Vice President
Professional history:

Shollenberger is one of Benchmark’s longest term employees, with nearly 25 years of service with the company. She oversees various programs across Indiana and in St. Louis, MO, including Supported Living, Day Services, Music and Recreation Therapy, and Camp Red Cedar in Fort Wayne, IN. Shollenberger’s career has coincided with the deinstitutionalization movement for people with disabilities, and she played an essential role in helping close several state institutions, including helping to move the last person out of the Fort Wayne State Developmental Center — a major point of pride in her career.

Education:

Shollenberger holds a bachelor’s degree in special education from Indiana University.

Off the clock:

Shollenberger enjoys traveling, reading, and spending time with family, especially at a lake or beach.

Personal theme song:

Here Comes the Sun by The Beatles

Eric Weeks
Vice President of Human Resources
Professional history:

Eric Weeks manages recruiting efforts and oversees employee relations, benefits, compensation, training, compliance, worker’s compensation, workplace safety, and employment practices. In his seven years with Benchmark, Weeks has played a significant role in helping expand the company from 1,300 employees serving individuals in three states, to over 3,400 employees serving individuals in ten states. Before joining Benchmark, Weeks served as human resources manager for Parkview Health, one of the Midwest’s leading healthcare networks, and as a healthcare recruiter. He is co-chair of the Indiana Association for Rehabilitation Facilities (INARF) Human Resources Committee.

Education:

Weeks holds a bachelor’s degree in general studies from Indiana University at Kokomo.

Off the clock:

Weeks enjoys the great outdoors, including fishing and raising and showing livestock.

Personal theme song:

Pickup Truck Song by Jerry Jeff Walker