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Corporate Resume

 Who We Are

Founded in 1960, the mission of Benchmark Human Services (Benchmark) is to support individuals with disabilities and those with mental illness to live as independently as possible, be included in the community, and function at their maximum potential.

Benchmark’s 3,400 employees serve more than 10,000 children and adults throughout Connecticut, Florida, Georgia, Indiana, Maryland, Missouri, Montana, New Jersey, New Mexico, Ohio, South Dakota, Virginia, and the District of Columbia. Benchmark serves individuals throughout the life cycle, from infancy to elder years. Programs support people at work, at home, and in the community. We specialize in serving people with intense medical needs and complex behavioral challenges, including those with forensic backgrounds. Benchmark extends this expertise as a consultant to state governments and private organizations in evaluating facilities/programs, systems development, operational consulting, staff training, and numerous other areas.


Key Programs/Areas of Expertise

Benchmark offers cost-effective solutions to support individuals with intellectual and developmental disabilities and those with mental illness and serious emotional disorders in community-based settings through the following programs:

Mobile Crisis Services
Benchmark has developed and implemented three major statewide crisis response programs that serve individuals with intellectual disabilities including those with co-occurring mental illness or severe and persistent mental illness that live in the community and are experiencing a behavioral health crisis.


  • Benchmark operated a 24-hour crisis call center and provided mobile crisis response services in over 70 counties, provided out of home stabilization services and short term follow along support services to individuals with intellectual disabilities throughout the state for three years.


  • In 2011, Benchmark was awarded and developed the Georgia Crisis Response System for individuals with intellectual disabilities in 86 counties, including the provision of telemedicine and six crisis respite homes.
  • In 2013, Benchmark was awarded and developed the Georgia Behavioral Health Crisis Response System for persons with mental illness in 120 counties.
  • Benchmark works closely with the Georgia Department of Behavioral Health and Developmental Disabilities to evaluate and analyze needs and requirements for community-based crisis services, and to maintain and analyze detailed records of services, response times and recidivism rates. Services include routine coordination with local hospitals, law enforcement, and the extensive use of peer specialists.

Outreach Services
For three years, Benchmark operated Outreach Services of Indiana, a collaborative program with the State of Indiana to provide technical assistance to the IDD provider community.  Benchmark worked collaboratively with consumers, advocates, providers and state agencies to grow the capacity of the community by providing training, technical assistance, consultation, and service provision to improve the quality of life and support of individuals with disabilities, their families, service providers, and case managers. Benchmark provided training to over 4,000 individuals per year, in addition to providing nearly 2,000 individual consumer assessments and clinical consultations (Occupational Therapy, Physical Therapy, Dietary, Psychiatric, and Behavioral) per year.

Behavior Support Services
Benchmark uses positive behavior support principles throughout the company to support individuals with intensive behavioral challenges. Our services are designed to enable individuals to exercise more control and make better decisions, while eliminating the occurrences of maladaptive behaviors. Benchmark utilizes a highly person centered behavior support strategy that focuses on active, community based lifestyles. Our company employs over 30 who are certified by the Board of Behavior Analysts and/or licensed to practice psychology attesting to Benchmark’s commitment to deliver behavior supports with the highest level of professionalism, and with a focus on effective interventions to improve outcomes for the individuals receiving behavior support services.

Case Management
Benchmark offers case management services for individuals with ID/DD and their families/guardians. Our wide range of experience includes providing case management to children, adults in waiver services, individuals seeking employment and intensive case management, to those experiencing an acute behavioral episode. As case managers we get to know what is important to and for the person as we assist them in the selection of services, as well as help them understand what is available to them based on their funding.

Interim Management of At-Risk Service Providers
States utilize Benchmark to provide short term or permanent management of providers who are no longer able to meet regulatory or contractual requirements. Benchmark provides expert management teams to assume financial and programmatic operations of agencies the State has determined can no longer meet the needs of individuals served.

Residential Services
Benchmark programs support over 1,500 individuals living on their own or with family.  As an industry leader, Benchmark has been at the forefront of developing residential options for individuals with disabilities, including transitioning individuals from state-run facilities and nursing homes to community settings.

Day Services
Benchmark Day Services supports nearly 1,000 individuals by promoting social and educational opportunities, skill building, and community participation — including volunteering and “giving back.”

Vocational Services
Benchmark assists individuals with disabilities to find meaningful employment. This was one of the original charges of Benchmark and remains a critical part of what we do today. Over the last 10 years, Benchmark employees have helped broker over 3,500 community jobs for individuals we serve. We have expanded services to include numerous projects enabling disabled veterans to find gainful employment.

Early Intervention
Early intervention services assist infants and toddlers with disabilities or developmental delays in learning new skills that typically develop during the first three years of life including physical, cognitive, social/emotional, and communication skills.

Pediatric Home Health Services
In-home services ranging from skilled private duty nursing to personal attendant care for children.

Consulting Services
Benchmark  offers consulting services to state governments and private entities.  Contracts have drawn upon Benchmark’s long-standing commitment to and competency in defining, measuring and analyzing services for individuals with intellectual disabilities and mental illness, with an emphasis on individuals with intense behavioral and medical challenges and persons with forensic backgrounds.

Contact Us

Jeff Cross
President of Public Solutions
(615) 477-6040

To download a copy of Benchmark’s corporate resume, click here.